by Blacky » 06 Apr 2021, 15:02
I had ordered mine on Feb 7th.
The original shipment would have taken 9 days from China to Germany, which I think is pretty damn fast.
However, it didn't arrive then. Instead, I received a blank DHL postcard. I thus tried to find out what had happened, and, much to my surprise, found out, that the DHL delivery person claimed I wasn't home that day. I was, but hey, probably he didn't want to climb the stairs.
Anyways, the DHL tracking system said, they'd attempt to deliver the very next day, wich would have been Feb 17th.
You might already have guessed it, they didn't show up.
For weeks, nothing happened.
After about 21 more days of nothing happening, I contacted DG-Labs via their support. It took no more than three days, including a weekend, for them to
a) Explain, that the parcel obviously has been lost
b) VERY, VERY politely ask for a little more patience to
c) wait for an INSTANTLY dispatched second delivery, which cost me exactly NOTHING!
No 72 hours after I had informed the vendor of the late delivery, they had organized complete compensation. That's GREAT, imho!
A big shout out to the service personnel at DG-LABS!
Obviously, the second parcel took longer to get from Asia to Europe and through the customs, but today it has (finally) arrived.
I'll not go into any detail regarding the contents of the parcel other than: The first impression is AMAZING.
I haven't yet had the time to play with it, but that will follow. I'll let you know about the results.
For now I only wanted to point out, that the customer service is ABSOLUTELY reliable, super fast and extraordinarily customer-oriented.
I'm truely impressed!
If the doors of perception were cleansed everything would appear to man as it is, infinite. (W. Blake)